FAQs and Tips for Webinar Participation

What equipment do I need to join WebEx?

Fig. 1 - A screenshot of the WebEx software application that highlights the bulleted options for the user's audio preferences (telephone or microphone and speakers).

View Figure 1

Can I test my computer's ability to join WebEx prior to the scheduled webinar?

Yes. All participants are encouraged to test their connection with WebEx in advance to ensure their computer has everything required to join the webinar successfully. Learn more about testing your connection.External Web Site Policy

My computer can't load WebEx. What do I do?

Switch your browser: Occasionally, WebEx doesn't work properly in one internet browser, but may work fine in another browser, or download the Web Ex App.

System Check: Check to see that your computer meets the basic system requirementsExternal Web Site Policy for running WebEx. You may need to run a temporary applicationExternal Web Site Policy. If you have other questions related to whether your computer meets the basic system requirements, you may need to contact your organization's IT help desk.

Fig. 2 - A screenshot of the WebEx software application loading screen.

View Figure 2

How do I ask a question during the presentation or Q&A session?

If you would like to type in a question and have a staff member read it to the group, open the Q&A panel by clicking the three-dot icon on the bottom right and clicking Q&A. See Fig. 3.

Fig. 3 - A screenshot of the WebEx software application that highlights how and where to submit questions.

View Figure 3

Once opened, please type your question into the box, select "Host," and click send. By default, all questions are public. To submit an anonymous question, select “Send Privately.” Questions have a 512-character limit. See Fig. 4.

Fig. 4 - A screenshot of the WebEx software application that highlights how and where to submit questions.

View Figure 3

What if I need closed captioning during the webinar?

We provide closed captioning to our audience. Please find the URL for closed captioning in the chat box at the beginning of the webinar. If you cannot find the closed captioning URL, please request it in the chat box. We are happy to help.

Once you click the URL, you should be automatically redirected back into the event and you should see closed captioning in the screen. If you are not prompted to enter the event, please press the refresh button on your browser or text the host for technical assistance.